Messages, photos, push to talk and SOS, built into the handheld your team carries all shift. No radios to charge, no WhatsApp groups on personal phones, and a record of who heard what.
Most warehouses run on a mix of radios, shouting across aisles and a WhatsApp group nobody admits to. It works until it matters - and then nobody can say who knew what, when.
Communication runs inside the CT Insight agent that is already on the device. Switch it on per warehouse, and the next shift has it - no new app to roll out, no new hardware to hand out.
A floating button sits on top of whatever app the operator is using. It can be dragged to either edge, but never hidden - so it is there when it is needed.
Tap opens the conversation for a message, a photo or a one-tap reply. Hold - or press the scanner's own push to talk key - to talk to a person, a group or the whole zone.
Managers answer from the web console, see who is online, and can tell for every message who received it, who read it and who acknowledged it.
14:05 - A forklift is blocking aisle 12 during the afternoon pick wave. The shift lead sends an urgent message to the Zone B group from the console.
The message takes the full screen on the 7 scanners signed in to Zone B. Five operators tap Acknowledge within 40 seconds.
14:07 - Two have not acknowledged. CT Communication escalates to the managers with their names, and the shift lead calls them by push to talk.
Aisle 12 is clear at 14:09. The console shows exactly who was told, and when each of them confirmed.
A call on the radio that some people heard, and a near miss nobody can reconstruct afterwards.
06:12 - An operator working alone in the cold store slips. She holds the SOS button on her scanner.
The console and every manager's notifications show who sent it, the zones she works in, and the nearest WiFi access point: AP-COLD-02.
A colleague is with her within three minutes - without a search through the building, and without her needing to explain where she was.
Lone work depends on someone noticing an absence. On an early shift, that can take a long time.
Text, photos and voice in one conversation. Push to talk works with the device's own key or a Bluetooth headset, and every transmission can be replayed later.
Urgent messages cannot be scrolled past. SOS reaches every manager with where the operator is. And when something happens to a device or the network, the right people on the floor hear about it.
Managers work from the web console: every operator and group, who is online, and receipts on every message. Your own apps and back office can join the conversation too.
Everything stays on company devices and in your CT Insight environment, and every warehouse decides how long it is kept. No location tracking, no voice analysis.
Yes. CT Communication adds push to talk to the Android scanners your team already carries, using the device's own push to talk key or a Bluetooth headset. Unlike a radio channel, every transmission reaches the right group, can be replayed, and shows who heard it.
No. Messages, photos and voice run on the company scanner, inside the agent that is already installed. Nothing goes through personal phones or consumer chat apps, and every message follows the retention period you set per warehouse.
An urgent message takes the whole screen until the operator taps Acknowledge. The console shows who acknowledged and when, and if anyone has not acknowledged within the time you set (two minutes by default), the managers are alerted.
By default each transmission is kept as a voice message so it can be replayed, for as long as your media retention allows (30 days by default). A warehouse can switch recording off, and push to talk is then live only. Recordings are never transcribed or used to identify anyone.
Yes. Android apps on the same device can send messages, start push to talk and receive events through documented intents, and back-office systems can use the Communication API with their own client credentials.
